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  • Fixim - The in-ear earphones & IEM specialist

You have the right to cancel your order up to 30 days after receipt without giving any reason. After cancellation you have another 30 days to return your product. You will then be credited with the full order amount including shipping costs.

If you use your right of withdrawal, the product with all accessories and - if reasonably possible - in its original condition and packaging must be returned. We will then refund the amount due within 30 days after notification of your return, provided that the product has already been received in good order.

Please note that additional return conditions often apply. You can find these return conditions at the bottom of the page.

Is your received article upon arrival or after a few days defective? Please always contact us first before you send it back.

Return methods

Return portal


For orders received with a track & trace code and/or not fit through the mailbox.

Sign up for return

Manual


For orders received without Track & Trace code or returns that fit through the mailbox.

Download return form

International


For all orders placed outside the Netherlands, please contact us first if in doubt.

Download return form